Rental Policy
DELIVERY and PICKUP:
Delivery and pickup services are available. The charge is set by the zip code of the delivery location. Deliveries are made to a level that is immediately accessible to our trucks. Supplemental charges will be billed for deliveries involving stairs, elevators, and excessive distance from the truck. Our “standard” delivery times are 9:00 AM to 5:00 PM, Monday –Saturday. Will Call are the same hours except Saturday, 9:00 AM to 2:00 PM. Other delivery services are available through special arrangements. All deliveries require the signature of the responsible party upon receipt of inventory. Equipment must be re-stacked and ready for pickup in the same place it was delivered. Setup and breakdown service is also available by pre-arrangement at an extra charge. Drivers are not authorized under any circumstances to move clients’ personal property.
DAMAGE and MISSING ITEMS:
The customer will be charged the replacement cost for badly stained or burned linens, breakage, damaged and missing items, including boxes and crates. The rental fee is separate from the replacement charge. All paid-for damaged items must be picked up within 30 days, or unclaimed items will be discharged. The customer is responsible for verifying all counts, as you will be charged for any missing items. Our counts are final.
CLEANING:
All glass, china, and silverware must be rinsed and returned to their original containers. A 25% cleaning fee will be charged for all items returned dirty. A separate cleaning charge of $20.00 will be charged for all barbecue grills not returned clean. Please discard coals and ashes prior to return or pickup. (Charcoal BBQ grills only).
LINENS
Table linens will be inspected for damage upon return. The customer will be charged a replacement cost for missing items and damage, such as candle wax, burns, tears, or unusual stains. All special linen orders require a security deposit at the time of reservation. A 2-week advance notice is required on all special-order linen orders. The customer is also responsible for any missing or damaged crates, boxes, or containers sent with the order.
DEPOSITS and RESERVATIONS
We require a 30% deposit on orders over $1,000.00 to confirm the order, and a five-day cancellation policy applies to avoid a 20% restocking fee. For orders under $1000.00, there is a 24-hour cancellation policy to avoid a 20% restocking fee. We accept most credit cards, checks, or cash.
