Frequently asked Questions
What Are Your Store's Hours?
Harbor Party Rentals is open from 9 AM to 5 PM Monday through Friday. Saturday, 9:00 AM to 2:00 PM.
How do I place an Order?
You can place an order by visting our Store, or call us at (714) 891-4535 during normal business hours or leave a message anytime. You can also send us an email request at sales@hprents.com.
How long is the rental period?
The rental period is for up to 3 days. You can pick up (or have your rentals delivered) a day before the event and drop it off (have it picked up) the day after your event. Weekend rentals are dropped off on Friday (and picked up) the following Monday. If you need the merchandise for a longer period, please contact our office at (714) 891-4535.
What different methods of payments do you except?
Cash, check, or Credit Cards (Visa, MasterCard, American Express, or Discover)
Is there a minimum order for delivery?
There is a $100.00 order minimum for Harbor Party Rentals to deliver your merchandise at our delivery rate based on delivery zip code.
Do I have to leave a deposit when I reserve the equipment?
We require a 30% deposit for orders over $1,000.00 and a credit card to secure equipment. For orders under that amount, a credit card to secure the order is required.
Is there an extra charge for deliveries?
Deliveries are quoted as round trips. There is a one-time nominal charge, depending on your zip code. Call us, and we’ll be happy to give you a quote.
What are your delivery hours?
Our delivery hours are from 9:00 AM to 5:00 PM, Monday through Saturday. If you’d like your delivery outside of our normal business hours, there is an additional cost on top of our normal delivery fee.
What Happens if I Have to Cancel My Order? Do I Get Charged for It?
We have a 24-hour cancellation policy. If your cancellation is less than 24 hours before the scheduled delivery, a 20% restocking fee will apply.
Do You Give Discounts to Any Organizations?
Harbor Party Rentals gives a 10% discount to Churches, Schools, Caterers, and lots of other organizations. Call us, and we’ll be happy to discuss these with you.
What Happens if I Can't Bring the Rental Equipment Back on the Scheduled Day of Return? Will I Be Charged Extra?
Give us a call and make arrangements.
What if I Need My Equipment to Be Delivered/Picked Up Before 9:00 AM or After 5:00 PM?
Harbor Party Rentals is more than happy to help you. There is an additional fee for delivery/pickup before 9:00 AM or after 5:00 PM. Call for those charges.
Do You Set Up Equipment?
Tents, Stages, and Dance Floors charges include installation. Arrangements to set up and/or breakdown other rental equipment, such as tables and chairs, are an additional charge.
What Should We Do With the Dishes and Glassware Before We Return Them?
Please scrape, rinse, and stack plates and Glassware in the container in which they were delivered. All Linens should be shaken clean.
